Vodacom outtagesPosted: July 1, 2011
The word on social media sites was that troubles on Vodacom’s network was due to last minute RICA requests.
According to Vodacom chief technical officer Andries Delport, the cause of the outage, which affected subscribers in selected areas across the country, was a multiple failure of transmission system equipment.
The transmission failure, which occurred on Thursday morning, had a knock-on effect on other areas of the network. This resulted in an overall degradation of service.
He further added an apology, “We apologise to every customer who has been affected,” he says. “What happened today was not acceptable and we will make sure that we do everything possible to avoid a recurrence.”